Clear Communication is a Civil Right: The Importance of the Plain Writing Act of 2010

Access to information is a right—not a privilege. In a world saturated with data, overly complex language can create unnecessary barriers to understanding and participation. For individuals navigating healthcare, government services, education, or employment systems, plain and clear communication is essential.

That’s why we advocate for the Plain Writing Act of 2010 (Public Law 111-274), which mandates that federal agencies use clear, concise, and well-organized language that the public can understand and use. This landmark legislation represents a vital step toward a more inclusive, accountable, and citizen-centered government.

What is the Plain Writing Act of 2010?

Signed into law on October 13, 2010, the Plain Writing Act requires federal executive agencies to write documents clearly for the public. This includes documents related to benefits, services, forms, instructions, and anything necessary for obtaining federal services. The goal is to improve the effectiveness and transparency of government communications.

Under the Act, federal agencies must:

• Designate a senior official to oversee implementation.

• Train employees in plain writing techniques.

• Publish annual compliance reports.

• Create accessible resources for the public.

Why Plain Writing Matters

Plain writing isn’t just a best practice—it’s a critical tool for equity. When government information is clear and easy to understand, people are more likely to:

• Complete forms accurately.

• Access benefits and services efficiently.

• Comply with policies and regulations.

• Trust government communications.

It reduces confusion, errors, and the need for costly clarifications or corrections. In short, plain writing helps everyone, but especially benefits people with limited English proficiency, cognitive disabilities, or lower literacy levels.

Our Commitment to Advocacy and Action

We actively engage with federal agencies and members of Congress to advance inclusive policies that align with the Plain Writing Act. We promote practical, common-sense solutions that ensure equal access to information and opportunity for all.

Our team helps organizations:

• Review and revise documents for clarity and readability.

• Train staff in plain language writing practices.

• Build internal workflows that support sustainable communication strategies.

• Integrate plain writing principles with accessibility standards like Section 508 and WCAG.

A Stronger, More Inclusive Future

Plain language is a key ingredient in inclusive communication. It ensures that everyone—regardless of background, education level, or disability—can understand and act on important information. We believe that when communication is clear, communities are stronger, engagement is deeper, and outcomes are better.

Join us in supporting the Plain Writing Act and advocating for government communications that truly serve the people.

Contact us today to learn how we can help your organization implement plain writing practices and advance equitable access to information.